We put the questions a Hong Kong patient actually asks to ChatGPT, Claude, Gemini and Perplexity, and recorded which of 188 clinics each engine names. Only 9 consistently appear - the rest are invisible in the channel patients increasingly start with.
When a Hong Kong patient asks AI for an aesthetic clinic, the same handful of names come back - Esthe Clinic, High Society Skin Clinic, Skincentral, MediSpa Health & Wellness (now Dr. Mui Clinic Ltd), SKIIN Medical & Aesthetic Dermatology. The other 179 clinics, including most with strong reputations and busy practices, rarely surface at all. 66% of the cohort is effectively invisible in AI search.
Real, unedited answers from the study - the same handful of names recur, question after question.
Visibility = share of AI answers naming the clinic. The full ranking of all 188 clinics, with each one's band, is available on request.
| # | Aesthetic Clinic | Score | Visibility | Band |
|---|---|---|---|---|
| 1 | Esthe Clinic | 110.0 | 90% | Active |
| 2 | High Society Skin Clinic | 94.3 | 80% | Active |
| 3 | Skincentral | 82.9 | 70% | Active |
| 4 | MediSpa Health & Wellness (now Dr. Mui Clinic Ltd) | 79.8 | 70% | Emerging |
| 5 | SKIIN Medical & Aesthetic Dermatology | 78.9 | 65% | Active |
| 6 | Seoul Aesthetic | 78.5 | 65% | Active |
| 7 | Redefine by EVR | 77.6 | 65% | Active |
| 8 | Rin Aesthetics Clinic | 75.4 | 65% | Active |
| 9 | Dr. Winnie Mui | 74.4 | 65% | Emerging |
| 10 | the CLINIC Hong Kong | 73.6 | 65% | Emerging |
| + 178 more clinics ranked, with each one's visibility and band. Get the full leaderboard & where you rank → | ||||
The top 5 are named in 65-90% of answers. By rank 10, visibility is already down to 65% - and 178 clinics sit below this table.
These directories, regulators and platforms surfaced in AI answers. They are not competing for the patient - they are the third-party sources AI re-reads. Getting listed and well-reviewed on them moves your own visibility.
| Source | Type | Engines |
|---|---|---|
| whatclinic.com | Directory | 3 |
| adviselist.com | Review platform | 1 |
| cybo.com | Directory | 1 |
| sassyhongkong.com | Publication | 2 |
| clinic4all.com | Directory | 1 |
| + more sources cited across the cohort. Get the full source list → | ||
When ChatGPT, Claude, Gemini or Perplexity answer a patient's question, the response is assembled from six technical inputs. No single marketing discipline covers them all - which is why 66% of clinics rarely surface.
We cover all six layers - the audit, the fixes, and the ongoing visibility - so AI starts recommending you. One programme, every engine.
28 Labs measures how brands get recommended across ChatGPT, Claude, Gemini and Perplexity. We've analysed 11,000+ AI answers covering 100+ brands across 15 markets - a uniquely deep view of what AI actually recommends, and why.
Esthe Clinic, High Society Skin Clinic, Skincentral, MediSpa Health & Wellness (now Dr. Mui Clinic Ltd), SKIIN Medical & Aesthetic Dermatology are the most consistently named across ChatGPT, Claude, Gemini and Perplexity. Only 9 of 188 clinics appear regularly.
Just 9 of 188 clinics consistently appear; 66% rarely surface at all.
The most-cited sources are whatclinic.com, adviselist.com, cybo.com - the directories, regulators and platforms AI re-reads to build its answers.
Asked across the four engines, AI most often names Esthe Clinic, High Society Skin Clinic, Skincentral. The full ranking, and where each clinic sits, is on this page.
Each clinic is scored on whether ChatGPT, Claude, Gemini and Perplexity name it across the questions patients ask, May 2026. Citations reflect the retrieval / web layer; some recommendations draw on training data with no visible citation.
This page shows the public top 10. Get the full ranking of all 188 Hong Kong clinics, exactly where you sit across all four engines, and the specific moves to climb.
Press & data requests: [email protected]
How we did it. Patient questions x 4 engines (ChatGPT, Claude, Gemini, Perplexity), 188 Hong Kong clinics scored on whether each engine names them. "Visibility" = share of answers naming the clinic. Citations reflect the retrieval / web layer; some recommendations draw on training data with no visible citation. Data captured May 2026.